Leeds taxi and private hire firms ‘treat disabled people as second-class citizens’

Disabled people in Leeds are being treated like “second-class citizens” by taxi and private hire firms, a campaigner has claimed.

Nathan Popple, who has severe disabilities due to cerebral palsy, claims to have been quoted £108 for a one-way trip in a wheelchair accessible car for a 5.6 mile journey from his Adel home to Armley. .

The 18-year-old is behind the Accessible Leeds website, which rates services in the city on how they cater for disabled people.

The quote came after his wheelchair accessible car became unusable after an accident. He claims to have been rejected travel by private hire drivers in Leeds, while drivers of Hackney carriages, or black cabs, often fail to stop for him or refuse to help him in or out of their vehicles.

In a letter of complaint sent to operators, MPs and Leeds City Council leaders, he said major firms in the city “treat disabled people as second-class citizens”.

He continued: “Complaints about these companies need to be taken seriously and real action needs to be taken against them. “At the minute Leeds feels like a no-go area for disabled people.”

Mr Popple said that despite many private hire firms advertising that their vehicles are wheelchair accessible, prices are “awful” for disabled people.

He claims other private hire firms offered the Adel to Armley return trip for £60 or £30 but offered either limited times or refused advanced bookings.

“There are endless stories of taxis not showing up, driving away or refusing to stop for disabled people, refusing to state a collection time or simply overcharging,” he said.

“Disabled people have a massive amount to give to our communities and to our city. I am not asking for special treatment, I am asking for fairness.”

A spokeswoman for Leeds City Council said: “We are always very concerned to hear about taxi and private hire drivers in Leeds who do not treat all passengers equally and will be investigating Mr Popple’s complaints.

She explained that all new taxi or private hire licence applicants receive customer care training that emphasises fair treatment for all, although the council has no control over charges levied.

The council can revoke private hire licences if complaints are received and proven. Hackney carriage drivers must also abide by the Equality Act 2010 or face possible prosecution.

Neither the Leeds Private Hire Drivers Association nor Unite the Union’s Leeds Hackney carriage branch were available to comment when contacted by Yorkshire Post Newspapers.

Read more at: http://www.yorkshirepost.co.uk

 

Union calls for taxi fare equality after disabled Leeds man quoted price ‘10-times higher than usual’

A taxi and private hire drivers’ group has condemned claims that a disabled Leeds man was quoted 10-times more than usual for a 5.6 mile trip.

Javaid Akhtar, branch secretary for the Yorkshire Professional Drivers’ Association at the GMB union, said he was “gobsmacked” by prices put to 18-year-old disability campaigner Nathan Popple.

Mr Popple, who has severe disabilities due to cerebral palsy, claims to have been quoted £108 for a one-way journey in a wheelchair accessible car from his Adel home to Armley.

He was quoted £60 for the same journey as a return trip by another firm and £30 by another, although those companies offered either limited times or refused advanced bookings.

In a complaint to operators, MPs and Leeds City Council, the Accessible Leeds founder also highlighted instances of drivers refusing to stop for disabled people, not stating collection times or overcharging.Mr Akhtar believes that drivers and companies “should know better” than to discriminate and called for equality.

Javaid Akhtar is branch secretary of the Yorkshire Professional Drivers’ Association at the GMB union. “£108 is absolutely silly. For 5.6 miles it should be £8 or £9 – if an able bodied person is paying that why should we treat disabled people any different?

We should treat them on an equal basis,” he said. “Something needs to be done to educate the licence holders and try to bring it to their attention.“

We should respect all human kind and treat people with dignity and respect.”

Mohammed Shabir, from Unite’s Leeds taxi section, said Hackney carriage drivers all undergo equality training and help people in wheelchairs.

He said: “We are not all like that [not stopping for disabled people] – if we were we wouldn’t be granted our licences.”

Leeds City Council can revoke private hire licences if complaints are proven.

Hackney carriage drivers must also abide by the Equality Act 2010 or face possible prosecution.A council spokeswoman said it was “concerned” by the allegations and plans to investigate them fully. The council has no control over private hire fares.

Read more at: http://www.yorkshirepost.co.uk/